Think about your own experience with your health plan. Have you ever used their call center or customer contact center? Based on your own experience and this week’s reading assignment, write a 1-page report summarizing specific actions a health plan might take to enhance member satisfaction. Submit

Think about your own experience with your health plan. Have you ever used their call center or customer contact center? Based on your own experience and this week’s reading assignment, write a 1-page report summarizing specific actions a health plan might take to enhance member satisfaction. Submit your completed assignment to the drop box below. Please check the for specific due dates.