Quality control 3. Question : (TCO 9) Which type of process drives the creation of

(TCO 9) In a TQM manufacturing environment, the burden of inspecting the quality of purchased material rests with the _____. transporter of the material supplier of the material user of the material purchaser of the material 2.        Question :         (TCO 9) Employees of an insurance firm are given the task of studying the very successful employee training program at a bank. This is an example of which of the following? Process management Strategic reengineering Benchmarking Quality control 3.        Question :         (TCO 9) Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization’s strategic goals? Value-creation process Support process Outsourced process Supplier process 4.        Question :         (TCO 9) _____ are accountable for process performance. Process managers Process owners Process workers Process Black Belts 5.         Question :         (TCO 9) In the context of process management, _____ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance, whereas _____ implies enhancing performance. performance, innovation control, improvement inspection, anticipation standardization, customization 6.        Question :         (TCO 10) If a company finds that the level of employee satisfaction appears to predict turnover, then employee satisfaction represents ______ measure while turnover represents ______ measure. a leading, a lagging a prescriptive, a predictive a dependent, an independent a prevention, an appraisal 7.        Question :         (TCO 10) A good, balanced scorecard should contain which of the following? Lagging measures only Leading measures only Both lagging and leading measures Neither lagging nor leading measures 8.        Question :         (TCO 10) Operational improvement is an example of which of the following measures? Customer-focused measure Organizational effectiveness measure Governance measure Social responsibility measure 9.        Question :         (TCO 10) An advantage of cost of quality measures is that management receives a report in which the unit of analysis is _____. errors defects dollars lost sales 10.      Question :         (TCO 10) Regulatory/legal compliance and community service is an example of which of the following performance measures? Financial and market measure Governance measure Human resource measure Leadership and social responsibility measure Question :         (TCO 9) Match the following: Process improvement :Kaizen Cycle time Agility :Breakthrough improvement 2.        Question :         (TCO 10) What are the three main costs that relate to external failure costs? 3.        Question :         (TCO 10) What are three of the five purposes of a performance measurement system? 4.        Question :         (TCO 10) What are three of the five benefits listed that the right information to the right people can provide? 5.        Question :         (TCO 9) What are three of the seven elements of effective quality control systems? 6.        Question :         (TCO 9) What are three of the five activities that a total approach to product and process design involves? 7.        Question :         (TCO 9) Briefly describe breakthrough quality improvement.